Privacy Policy

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Soul Star Divination may collect various types of personal information when you interact with our website, products, services, or customer support. This information may include, but is not limited to: 

        1. DATA COLLECTION

          a. Information Collected by Us

(1) Personal Information, to access certain features of our website where you may be required to register by completing a form and provide personal details such as your name, gender or pronouns (optional), date of birth, email address, phone number, mailing address, and social media handles, along with any other information needed to help us connect with you and better understand the needs of our community. This information allows you to participate in offerings such as newsletters, subscriptions, promotions, and contests. It also enables us to gather feedback and improve our products and services.

Registration is entirely voluntary, and you are free to provide only the information you are comfortable sharing, as well as select your preferred method of communication. However, please be aware that many of our services and products require registration, and choosing not to register may limit your ability to fully engage with the features available on our website.

Please note: Our services and digital products are available worldwide, including the USA and Canada. 

As such, we do not collect or process personal information from individuals residing in these countries. If we expand  our services to these regions in the future, we will update this Privacy Policy accordingly and notify users. 

(2) Account Information, when you create an account on our website, you may be asked to provide a username, password, client number, or other login credentials. This information is used to manage your account securely and to personalise your experience with our services. It also enables us to provide access to relevant content, manage bookings or purchases, and ensure that your interactions with our platform remain protected and user-specific.

(3) Booking, Payments and Order Details, when you make a purchase or engage in a transaction on our website, we may collect payment-related details such as your name, contact information (including phone number and email address), billing address, order details, and relevant financial information. This information is used to fulfil your order, process your payment securely, issue invoices or order confirmations, and to help detect and prevent potential fraudulent activity or payment risks.

When you purchase a tarot reading or digital product, your payment is processed securely through trusted third-party providers such as PayPal, Stripe. We do not store your card details on our systems. However, if you choose to purchase through an instalment payment plan, limited payment information may be retained securely to facilitate ongoing payments.

We track the services and digital products you've purchased (e.g., tarot readings, eBooks, planners, journals), including the dates and frequency of your orders.

(4) Booking or Service-Specific Information, this may include questions submitted for tarot readings or spiritual consultations, areas of focus or intention for readings (e.g. love, career, personal growth) Intake form responses, Client Agreement form, survey data, or session notes voluntarily submitted.

(5) Communication and Marketing Preferences, collect information about your communication preferences to ensure you only receive updates that are relevant and aligned with your interests. This includes:

• Newsletter Subscriptions: If you subscribe to our newsletter, we will collect your name and email address to send you updates, insights, offers, and spiritual content. 
• Opt-In or Opt-Out Status: We record your preferences regarding whether you have opted in or out of receiving marketing communications from us. You can update these preferences at any time. 
• Responses to Promotions, Giveaways, or Surveys: If you participate in a giveaway, pro motion, or complete a survey, we may collect relevant data such as your responses, interests, and feedback to personalise future offerings and improve our services.

          2. WEBSITE DATA USAGE

(1) Technical and Website Data Usage, When you access or interact with our website, we automatically collect certain technical and usage-related information. This helps us better understand how visitors use our site, optimise performance, improve functionality, and ensure the security of our services. The data we collect may include:

• IP Address:  This helps us identify general geographical location (e.g., city or region), detect suspicious activity, and maintain website security.
• Browser Type and Version: The web browser you use (e.g., Chrome, Safari, Firefox), along with its version.
•  Device Type: Whether you are accessing our site from a mobile phone, desktop computer, laptop, or tablet.
• Operating System: The system software your device is running (e.g., Windows, macOS, iOS, Android), which helps with troubleshooting and technical support.
• Timezone and Regional Settings: Your device’s local timezone and language settings, which help us personalise your experience and ensure accurate scheduling or time-based content delivery.
• Pages Visited & Time Spent: Helps us to analyse user engagement and optimise the website based on which pages are most visited and how long users stay on those pages.

         3. DEVICE INFORMATION

When you create an online account or access our services, we may collect certain details about the electronic devices you use (such as a smartphone, tablet, or desktop computer). This data helps us enhance the functionality and performance of our website, personalise your experience, provide tailored content, and ensure the security of our services.

The information we may collect includes:

• Device Type, such as a mobile phone, tablet, or desktop computer.
   
• Operating System, for example, iOS, Android, Windows, or macOS.
   
• IP Address, a unique identifier for your device, which may also indicate your general location (e.g. city or country).
   
• Browser Type and Version, such as Chrome, Safari, or Firefox, to ensure compatibility and provide support.
   

        4. LOCATION DATA

With your consent, we may collect or access information about your general, physical location, such as your city or country to enhance your experience, offer, personalised content, and provide location relevant services.

        5. DATA SECURITY AND PROTECTION 

We honour your trust and take your privacy seriously. Any personal information you share is protected with industry standard encryption, and stored securely.

All payment transactions are processed safely through trusted, third-party providers, ensuring your financial information remains private and protected.

We will never sell or share your data with outside parties, except when necessary to fulfil your order or as required by law.

        6. PROTECTION OF MINORS

We are committed to protecting the safety and privacy of all our clients. Our services are intended for individuals who are 18 years of age or older. 

We do not know any personal information from anyone and 18. If we become aware that a minor has submitted personal data, we will take immediate step to delete that information and then ensure that no services are provided.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us promptly so we can take the necessary action.If you are a parent or guardian and believe that your child has provided us with personal information, please contact us promptly so we can take the necessary action.

       7. PRIVACY AND CONSENT

By booking a tarot reading or purchasing from our website, you consent to the collection, processing, and use of your personal data as outlined in this Privacy Policy. This includes the use of your information for communication, service delivery, and any legal obligations.

If you do not agree with how we handle your data, we kindly ask that you refrain from using our services. You may withdraw your consent at any time, subject to legal or contractual obligations, by contacting us directly.

        8. SHARING YOUR PERSONAL DATA

We respect your privacy and never sell or rent your personal data. To deliver our services effectively, we may share your information with:

• GoDaddy Airo: Our online store is hosted by GoDaddy Airo. You can read their Privacy Policy here:
  🔗 https://www.godaddy.com/legal/agreements/privacy-policy
   
• Trusted Providers: We work with third parties (e.g., PayPal, Stripe, Square) to process payments, manage emails, and provide support. They access only what's needed and are required to protect your data.
   
• Legal Obligations: We may disclose information if required by law or to protect our rights and users.
   
• Business Changes: If our business is sold or reorganised, your data may transfer as part of that process. We'll notify you if this occurs.

         9. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to understand how you interact with our website, enhance your experience, and analyse overall site performance.

By continuing to use our website, you consent to the use of these technologies. You can manage or disable cookies at any time through your browser settings.

       11. PROMOTIONS, SURVEYS AND QUIZZES

• Surveys and Quizzes: Participation may require registration and the provision of personal information. Participation is voluntary, and you can choose whether or not to share your details.
   
• Promotions and Contests: When entering promotions, contests, or giveaways (online or printed), we may collect personal details such as your name, email address, and other contact information. This data will be used for notifying winners, arranging prize deliveries, and sending related promotional offers (refer to the specific rules for each contest).

        10. YOUR RIGHTS UNDER GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the right to access, correct, or delete the personal information we hold about you. You may also restrict or object to how we process your data, request the transfer of your data to another provider, and withdraw your consent at any time where consent is the legal basis for processing. These rights are designed to give you greater control over your personal information.

        11. DATA RETENTION

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, such as processing orders, providing customer support, or responding to inquiries. If you no longer wish for us to retain your data, or if it is no longer required for the purposes stated, please contact us.

        12. LEGAL COMPLIANCE AND GDPR 

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This means that your personal data is collected and processed lawfully, fairly, and transparently. We only collect information necessary to provide our services, and always with your knowledge and consent.

Your personal information is stored securely and will never be shared with third parties without your explicit permission, unless required by law.

Under UK GDPR, you have the following rights:

• To access, correct, or delete your personal data
   
• To withdraw your consent at any time
   
• To request a copy of the information we hold about you
   
• To be informed about how your data is being used

        13. CHANGES TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. When we make changes, the updated policy will be posted on this page, and the “Last Updated” date will be revised accordingly.

We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information. Your continued use of our website and services after any changes have been posted will signify your acceptance of those changes. 

        14. CONTACT

For more information about our privacy practices, need further information, or would like to make a complaint, please feel free to contact us via email at support@soulstardivination.com

Last updated: July 4th 2025